底特律特洛伊奥本山希尔顿大使套房酒店(Embassy Suites by Hilton Detroit Troy Auburn Hills)

这是一次非常糟糕的经历。 1）办理入住时，他们让我无限期地等待。尽管我已经预付了房费，而且当地时间下午5点后才到达，他们却告诉我没有空房，我必须等到打扫完毕才能入住。这样的入住体验完全无法接受。 2）退房时，他们在我不知情的情况下，在我的账单上加收了停车费（每晚15美元，共计30美元）。他们说会通过电子邮件发送账单，然后就没有任何解释地完成了退房手续。我根本没开车过来，也没用过停车场，直到退房离开酒店回家后才确认这一点。这样随意向客人收费，没有任何理由，真的可以接受吗？ 3）退房时，他们也让我等了很久。虽然我早上8点就退房了，但前台却一个人也没有。我当时急着离开，但他们让我等了十几分钟才有工作人员过来。这是我经历过的最糟糕的退房体验。

Omelette bar was amazing, chef was excellent. Staff cleaning tables were very helpful especially Maria

If you’re booking through ******* then don’t go there!! We had a very bad experience while checking in, it literally took us more 45 minutes. We booked 2 rooms and paid for them through *******, the front staff refused to give us the 2 rooms initially because we had one confirmation number as we did one transaction for both rooms, he and the manager kept complaining in front of every one waiting in the lobby that we booked through 3rd party , he kept booking , cancelling and charging us until the manger was able to fix this later on. All the front staff are rude. Every time you walk by the reception you could see long line ups while the staff are on the phones not bothering to help even we you’re asking for a simple thing like a pen or a tape! After check out the hotel charged us 15 USD per room per night for car parking, we weren’t informed about this during booking neither during check in. The only positive thing is the breakfast omelette station and the friendly and helpful breakfast staff. An other star is for the clean rooms and the open concept . But those would never convince us to go back again, we go to Troy 3-4 times per year, always book through third party and never had any issues at any other hotel in the area