罗斯林酒店，希尔顿启缤精选(The Roslyn, Tapestry Collection by Hilton)

THE ROSLYN TAPESTRY HOTEL I stayed 12/14/2025 one night at this hotel in a Suite after enduring 8 hours at airport due to cancelled flights related to snow. Upon arrival late to hotel , I entered the Suite and was appalled that the temperature inside the Suite was frigid and cold. Upon calling the front desk they finally had someone come and reset the temperature remotely. Unfortunately, it was still ice cold in the room and I was forced to go to the lobby in my pajamas and coat requesting a blanket that was no where to he found in the closet at the Suite. In addition, the phone was not working which is ultra critical to me as I make many business calls and my cell phone was experiencing glitches. The Suite that I booked was suppose to include a Fireplace which was missing. I spoke with Nikki a supervisor who would not provide any amount of compensation for these legitimate comfort issues. DO NOT STAY AT THIS HOTEL IS MY ADVICE!

Both rooms not ready for us at 4:30 pm when check in time is 3:00 pm. We had to wait, making us late for wedding we were attending. Check in person told me I have to file a complaint with ******* because I booked the two rooms through *******. Bad business! You don’t let a customer leave your premises, angry, without doing something for them.

First it’s advertise as having a pool there’s no pool at this location. Second, the TV had no volume on it so we couldn’t even hear it third one towel was in the room. Would not recommend staying here.

I stayed in a 1 bedroom suite. The refrigerator was in the bedroom and not the living room. Coffee maker in livingroom. Weird. Livingroom tv would not work if bedroom tv was on. Bathroom was a disaster. Looked like a blind person touched up some of the caulking, but never properly cleaned it so black mold/fungus growing there. The grout was no longer around the tub tiles instead there was black mold where the grout should be. The wallpaper was hanging off the walls and the ceiling also had damaged tiles and more black mold. I was afraid to take a bath in that tub it was so disappointing…I usually like to stay in Hilton hotels but this one was just awful. No pictures on the walls a drop ceiling in dire need of a paint job… Bed was comfy though. Room service staff very nice, but totally off the mark on some of my meals. I doubt I will ever go back to that hotel. I feel totally betrayed by ******* AND Hilton. I also complained to ******* while at the hotel, but never received a reply. You do not seem to really be concerned as long as you got my money. I took photos of it all, but like I said nobody has bothered to ask for them not ******* and NOT Hilton. I contacted Hilton, but they have yet to get back to me. I should have been offered some of my money back or SOMETHING for such a poor stay….